Do Not Repeat the Transfer Yet
BitoPro says a normal crypto deposit generally takes 1-2 hours, although network congestion, miner fees, or platform-node issues can extend the time. Check the TxID, asset, network, personal deposit address, tag or memo, and minimum credit amount before sending again.
Causes Listed by BitoPro
- Sending to a BitoPro liquidity wallet instead of the user's personal deposit address.
- Missing or incorrect tag or memo for assets such as XRP, TON, or EOS.
- Sending to an address that BitoPro no longer accepts.
- Sending an unsupported or discontinued asset.
- Using an unsupported network.
- Sending through a cross-chain bridge contract that the system cannot identify.
- Depositing less than the asset's minimum automatic-credit amount.
Diagnostic Order
- Confirm TxID status and confirmations in a block explorer.
- Match the asset and network with the current BitoPro deposit screen.
- Confirm the destination is this account's personal deposit address.
- Check whether the asset requires a tag or memo.
- Compare the amount with BitoPro's current minimum.
- Send official support the TxID, address, network, asset, amount, and time.
Published Manual-Handling Fees
| Case | Published fee | Planned schedule |
|---|---|---|
| Missing or wrong tag/memo | TWD 150 per case | Processed at quarter end |
| Below minimum credit amount | TWD 100 per case | Processed at quarter end |
| Unsupported asset or cross-chain bridge | TWD 5,000 per case, plus possible miner fees | Processed at quarter end |
| Expedited return | 5% of returned asset value, minimum TWD 5,000 | Scheduled for the end of the following month |
Return is not guaranteed. BitoPro must confirm that the network, asset, address access, and technical conditions make recovery possible.
Official Sources
- BitoPro missing crypto-deposit causes
- BitoPro wrong tag/memo handling
- BitoPro unsupported asset and cross-chain return policy
- BitoPro below-minimum handling
- BitoPro expedited return handling
- BitoPro crypto deposit time
FAQ
Can every missing deposit be returned?
No. BitoPro evaluates the asset, network, address access, and technical feasibility.
What is the published fee for a wrong tag or memo?
BitoPro currently lists TWD 150 per case, with regular processing scheduled at quarter end.
Should I send another test transfer?
Not before finding the cause of the first failure. Repeating a wrong network, address, or memo can increase the loss.
Read the Chinese version.