Save the evidence first
- TxID, asset, amount, and time.
- Sending network, destination address, and memo/tag.
- Sender withdrawal record and recipient deposit-page screenshots.
- Token contract address; tokens with the same name are not necessarily the same asset.
Never disclose a seed phrase or private key to a person claiming to offer recovery.
The destination is your self-custody wallet
If the same private key controls the address on the network used, the asset may simply be hidden in the current wallet interface. Verify the network and token contract, then inspect it with a trusted wallet that supports that network. Back up first and understand gas fees and fake-token risks.
This does not make every cross-network error recoverable. Incompatible address systems, wrong contracts, bridge transfers, and unsupported networks can require different handling.
The destination belongs to an exchange
Only the receiving exchange controls the address keys. Contact the receiving platform immediately with the TxID, network, address, amount, time, and account details. It may offer a self-service tool, charge a fee, reject the case, or be technically unable to recover it.
- OKX tells users who sent to an exchange over the wrong network to contact the receiving platform, and says unsupported-deposit recovery is not guaranteed.
- BitoPro assesses unsupported deposits by asset, network, and technical feasibility; some manual returns have fees and schedules.
- This site does not claim a universal one-to-four-week recovery time for Binance or OKX because neither platform guarantees that for every case.
The destination is an unknown address or contract
If another person controls the address, only that controller can cooperate. If the destination is a contract without a withdrawal function, recoverability depends on the code and administrative controls. Treat any guaranteed-recovery offer requiring advance payment as high risk.
Prevention
- Copy the asset, network, address, and memo/tag from the recipient's current deposit page.
- Verify the complete address and watch for clipboard replacement.
- Confirm the token contract and minimum deposit.
- Send the minimum permitted test amount.
- Wait for the test credit before sending the remainder.
Official sources
- OKX: mistakes during a withdrawal
- OKX: wrong-network withdrawal to self-custody
- OKX: unsupported-deposit assistance is not guaranteed
- BitoPro: uncredited deposits and manual returns
- BitoPro: unsupported asset and cross-chain return rules
FAQ
Is a wrong-network transfer always recoverable if the address looks right?
No. Self-custody cases depend on key control, network, and asset support. Exchange cases depend on the receiving platform's policy and technical ability.
Should I contact the sender or recipient?
After confirmation, the party controlling the destination address is usually the one that can assess recovery. The sender can provide records but generally cannot reverse the chain transaction.
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